I think FedEx is smoking something

[robbat2]

I needed a replacement power supply for an eSATA enclosure I purchased (the original one had a nasty transformer whine, I accidently got one that hadn't been replaced by the manufacter already).
The manufacter has done a sterling job, however FedEx seems to be screwing up all over the place.

The short version:

1. Package left Irvine, CA, on 16/Nov, 15h37.
2. Went to depot, and on to Los Angeles, CA.
3. Sat in LA from 16/Nov 21h55 until 18/Nov 03h16 - just over 29 hours.
4. Arrived in Oakland, CA, 18/Nov 11h24. (No notation as to when it left Oakland)
5. Arrived in Anchorage, AK, 20/Nov 11h50 (48 hours after it arrived in Oakland). Left Anchorage 20/Nov. 16h25
6. Arrived in Memphis, TN, 21/Nov 00h53. Left Memphis 02h23.
7. Arrived in Vancouver, BC, 21/Nov 07h20.
8. Then they attempted to deliver it, and I was out, and saw their note.
9. Now the fun bit. At some point they sent it BACK to Anchorage, AK, and it left Anchorage at 16h49 again.
10. Then it arrived in Memphis, TN again at 22/Nov 01h34.
11. Suddenly it's in Vancouver (no notation of left Memphis). And they try to deliver it again, with my upstairs neighbour ending up signing for it.

	Tracking number 713149946694 Signed for by L.LYLA Ship date Nov 16, 2006 Delivery date Nov 22, 2006 10:44 AM		Reference 409569 Destination VANCOUVER, BC Delivered to Residence Service type INTL Economy Weight 1.1 lbs.
	Status Delivered

Date/Time

Activity

Location

Details

Nov 22, 2006

10:44 AM

Delivered

VANCOUVER, BC

6:11 AM

On FedEx vehicle for delivery

RICHMOND, BC

3:55 AM

At local FedEx facility

RICHMOND, BC

1:34 AM

Arrived at FedEx location

MEMPHIS, TN

Nov 21, 2006

4:49 PM

Departed FedEx location

ANCHORAGE, AK

1:04 PM

In transit

VANCOUVER, BC

Package to be cleared by FedEx broker

12:13 PM

At local FedEx facility

RICHMOND, BC

11:07 AM

Delivery exception

RICHMOND, BC

Customer not available or business closed

8:49 AM

On FedEx vehicle for delivery

RICHMOND, BC

8:30 AM

At local FedEx facility

RICHMOND, BC

8:29 AM

Int'l shipment release

RICHMOND, BC

8:27 AM

Int'l shipment release

RICHMOND, BC

8:27 AM

Int'l shipment release

RICHMOND, BC

7:20 AM

At dest sort facility

VANCOUVER, BC

2:23 AM

Departed FedEx location

MEMPHIS, TN

12:53 AM

Arrived at FedEx location

MEMPHIS, TN

Nov 20, 2006

4:25 PM

Departed FedEx location

ANCHORAGE, AK

11:50 AM

In transit

ANCHORAGE, AK

Package available for clearance

Nov 18, 2006

11:24 AM

Arrived at FedEx location

OAKLAND, CA

3:16 AM

Departed FedEx location

LOS ANGELES, CA

Nov 16, 2006

9:55 PM

Arrived at FedEx location

LOS ANGELES, CA

7:24 PM

Left origin

IRVINE, CA

3:57 PM

Picked up

IRVINE, CA

9:29 AM

Package data transmitted to FedEx

Comments

[robbat2.livejournal.com]

As I said to the other user that recently found this post, I ship almost exclusively with UPS now (and sometimes I receive stuff via DHL).

The problem is not unique to the Richmond office, I think that the one in Toronto has an arrangement with Cthulu or another dark entity, as we've recently had some work trouble trying to receive something (yesterday) too and dealing with being charged customs (~1k worth) on returning computer stuff when we shouldn't have.

Hi, I'm Robin.

I like that Kirsten Dunst icon from Marie Antoinette right? Either that, or Virgin Suicides. Out of interest, what were you shipping?

[cupcakecalamity.livejournal.com]

It is M.A., indeed.

Apple is sending me a laptop for to love and hold and smooch in admiration. Yesterday I got THIS little gem.

Delivery exception
Incorrect address

And they havn't called me, and there is no activity listed for today. I have no clue who to call/murder with swords, considering I checked double checked triple checked the shipping address I sent to Apple, and it is completely without flaw.

Anyway, today I'm going to buy a thousand chickens and release them in the Fedex office. And then I think I will feel much better.

[robbat2.livejournal.com]

Mmmm, shiny new laptop *drools*.

Call:
1-800-GoFedEx
1-800-463-3339
Give them your tracking #, I'd bet $5 that Apple fucked up the address label.
My correct address has 'Rear Basement Suite' in the second line and that causes a lot of trouble. I actually have the FedEx# in my cellphone so I can phone them and bitch when they screw something up. Start nice on the phone, and if they give you a hard time, alternate between good cop/bad cop.

It's probably too late today to get it delivered, however if it's actually at their depot. If I recall, the two main locations for the lower mainland at downtown (Hornby @ Smithe) and Burnaby (Dawson @ Madison). If the package is there, you can probably just get yourself out there and pay customs, and pick it up in person.

[cupcakecalamity.livejournal.com]

Address was correct, Fedex driver was just a retard.
I had it delivered to my business addess. I work at a hotel. He saw that it was a hotel and turned back, because there was no suite #. Because nobody works at hotels. Now I have to find out where they put it, and see if I can get it. I hear they close at 4? And I won't be able to pick up on the weekend? And I may not be able to do it without the "sorry we missed you" slip?

murder
murder

[robbat2.livejournal.com]

You should be able to pick it up fine without the slip, you just need to know your tracking # and show ID.

The driver is usually back at the depot by 4 or 5pm, and the depot closes at 6pm. The trick is which depot he was going back to. Your tracking details should say. (and the person on the phone will be able to say with certainty).

[cupcakecalamity.livejournal.com]

You were really helpful.
Baby is in my lap and as for the Fedex depot, well, let's just say I hope they like EXPLODING CHICKENS.

[robbat2.livejournal.com]

Friend me and post pictures of the new laptop hotness?